If you purchase directly from HPE, support contracts are registered for your company and HPE account. You should be good at support, but remember that your colleagues create HPE accounts and assign them the support contract as well. If you`re buying from a reseller (it`s more common), they`ve included the service agreement/warranties you`ve purchased, but they`re probably not tied to your account or business yet. Obtain copies of the packaging list, invoice and/or receipt containing the material. The reseller often sends the buyer an email with the support credentials. If you can`t find your SAID, SAR, etc., ask your manager or accountant (regardless of the purchase) to search their emails. So, then. (record broken). Call HP.
Scan the invoice or packing list showing your purchase (or, ideally, the support contract), then call HPE. You`ll probably ask yourself to email them a copy of your document. My biggest problem with these servers is without exception to get the support we paid for, especially when the servers are a few years old and the original computer person has passed. I understand that you need to prove your hardware exchange guarantee, but preventing the download of firmware updates and security updates is ridiculous. I support many companies that use Hewlett Packard enterprise servers like ML360s, DL380s, StoreServ, and Blades. If you are using HP software, you must have this reference and why not contact your software distribution team, they may have some knowledge. A unique identifier for each customer who had a sales &purchages agreement with HP that covers product support under this reference. Be kind to your future staff and collaborators and let your contracts and guarantees be clarified as soon as possible before you need them. It is only a reference identifier under which you are recognized by HP for all your product sales, contracts, agreements and support..!! .
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