Because if they really understood why 1 + 1 = 2, how could they reasonably contradict? So B`s reaction to the first few sentences of A might be, “Okay, I understand you see the cost is high. What does “high” mean to you and in what context? Is there anything we can do to reduce costs? Can we find what our customers are willing to pay? “and so on. It sounds simple, but it really isn`t. It takes a strong intention and commitment to the effort. If you really walk in someone else`s shoes, you may feel quite vulnerable, especially when you`re in conflict. If you are able to express your spouse and show that you understand their point of view (even if you disagree), you may feel even more vulnerable. It may seem that the act of understanding and demonstrating that understanding of your spouse may abandon your position, or that it might lead your spouse to believe that, although you have not said it, you accept that he or she is right. . . .
Understanding Does Not Mean Agreement